FAQs

Billing

For any queries related to Finance and Billing please contact our Customer Services Team.

Ordinarily, the 123Send billing schedule is on a quarterly basis. On some occasions the schedule can also be monthly. For further details about payment schedule please contact a member of our Sales Team on 0800 54 23 123.

For further details about minimum monthly service charge please contact your merchant service provider directly.

For further details about non-qualifying charges please contact your merchant services provider directly.

PCI fees and charges are those set out by the merchant services provider on transactions processed through card payment machines. It stipulates that card terminals must not be able to hold any sensitive data in its memory. These fees do not form part of the agreement or monthly rentals with us. For further details of PCI transaction fees please contact your merchant service provider.

If you have any queries about transaction fees you will need to contact your merchant services provider. If you need a health check on your transaction fees, you can contact us and a member of our Upgrades or Existing Business Team will assist you further.

If your customer number starts with 1, you can view your invoice in your online portal, if your customer number starts with S – please email/call us to accounts@123send.net / customerservice@123send.net or 0208 102 8046 – accounts, (0800 54 23 123 – Customer Service).

The invoice will detail the product or service you are being billed for. If you are unsure, please call us on 0208 102 8046 . Please ensure you have your customer number and invoice number to hand prior the phone call. All of these details can be found on the invoice.

If you have an OCC account, you can view your invoices via the OCC portal. All invoices are e-mailed regularly by our Accounts Department, should you require a copy of your invoice then please contact a member of the Customer Services Team via email at customerservice@123send.net or by phone on 0208 102 8390.

Control center

For terminal password resets please contact our Technical Support Team. For OCC password resets please click on the “forgotten password” link where you will be able to reset your password. Please note that due to security and data sensitive reasons, OCC requires password resets once every 30 days for all users.

If you haven’t received your log in details, then please contact a member of the Customer Service Team (customerservice@123send.net or on 0208 102 8390) who will be able to assist you further.

The Optomany Control Centre (OCC) can be accessed via our portal https://occ.optomany.com/

New customers

Yes, you can take all forms of mobile payments with our axept® terminals.

Terminals rented on a long-term basis are paid via direct debit, short term terminals are paid in advance of the hire.

Terminals rented on a long-term basis are paid via direct debit, short term terminals are paid in advance of the hire.

Yes, this is known as a MOTO payment and we can set this up at point of application. More information can be found here.

Settlement will be received within 3 to 5 days.

We have a range of contract lengths to suit every business with our minimum contract length being 12 months. For those customers wanting to rent a terminal for less time, we also offer a short-term hire solution, more information can be found here.

There will be a little paperwork to complete but we will try to keep this to a minimum.

If you have a merchant account in most circumstances we can get you a terminal the next day if you place your order by midday. If you don’t have a merchant account, we can help you get set up with one and this generally takes 3 days depending on business type.