FAQs: 123 Hire
If you have a question that is not covered in the sections below, please e-mail a request to our customer service/technical teams who will respond to you as soon as they can.
123 Hire FAQs:
- What is the minimum length of the short term hire contract?
- Which merchant numbers can be programmed into a terminal?
- Are deposits taken prior to the despatch of the terminal?
- What accessories can be ordered with a terminal on a short term hire?
- What is the minimum notice needed before placing an order for a hire?
- What is supplied as standard with a terminal?
- Can I check the coverage at a particular venue before I place an order?
- Is there any technical support available during a hire?
- Can I change the network the terminal is on during a hire?
- Can terminals be delivered to alternative addresses other than the company address?
- Can delivery addresses be altered once an order has been placed?
- What time are terminals delivered as standard?
- Can terminals be delivered on a weekend?
- Can terminals be delivered to addresses outside the UK?
- What is the procedure for returning a terminal?
- What happens if a return bag is lost?
- Can terminals be picked up and dropped back at 123 Hire?
- Can short term hires be extended?
- Can unused till rolls be returned with a terminal?
- Can till rolls be ordered during a hire?
- What happens if a terminal is returned late?
- When are deposits refunded?
- Do you supply a back up paper machine?
- What happens if the unit is lost or stolen whilst on hire?
- Do you supply insurance for the terminal?
Answers to questions in 123 Hire section:
1. What is the minimum length of the short term hire contract?
There is no minimum hire period however there is a minimum hire charge. The minimum hire charge is the equivalent of three days hire. So the hire price for one day is the same as the three day charge.
2. Which merchant numbers can be programmed into a terminal?
123 Hire can provide terminals to Streamline, Barclays Business, The Bank of Scotland and Lloyds Cardnet merchants. Therefore electronic merchant numbers issued by any of these acquiring banks can be programmed into the terminals. N.B. If you accept cards on line only, your merchant number may need to be amended - please contact 123 hire for further details. American Express and Diners Club numbers can also be programmed into the terminals if applicable.
3. Are deposits taken prior to the despatch of the terminal?
Yes - We take £250 per terminal as a deposit prior to the despatch of the terminal. This can be paid by credit or debit card or cheque. The deposit is refunded minus the hire charges at the end of a hire.
4. What accessories can be ordered with a terminal on a short term hire?
Till rolls, in-car chargers, and terminal holsters can be hired with a terminal.
5. What is the minimum notice needed before placing an order for a hire?
The minimum notice required is 7 days prior to the date of despatch, however please give as much notice as possible. Orders booked within 7 days of despatch are subject to late booking fees and subject to availability.
6. What is supplied as standard with a terminal?
A terminal is supplied with one till roll, a protective carry case, one return bag and full instructions as standard.
7. Can I check the coverage at a particular venue before I place an order?
Yes - Please click here to visit our coverage page. (Please have the post code of the venue to hand.)
8. Is there any technical support available during a hire?
Yes - 123 Hire have a technical helpdesk on hand to answer any technical queries you may have 365 days of the year. Click here for technical support.
9. Can I change the network the terminal is on during a hire?
No - Once a terminal has been despatched we are unable to swap the SIM card and therefore unable to change the network.
10. Can terminals be delivered to alternative addresses other than the company address?
Yes - Please indicate any alternative address on the order form.
11. Can delivery addresses be altered once an order has been placed?
Yes - If you have already placed an order please call 123 hire to change the address at least three working days before despatch. Any new address given will need to be confirmed in writing.
12. What time are terminals delivered as standard?
Terminals are delivered pre noon on weekdays as standard. Pre 10am deliveries are also available at extra cost - contact 123 Hire for prices
13. Can terminals be delivered on a weekend?
Yes - 123 Hire can deliver on Saturdays, although not Sundays, subject to an additional fee - contact 123 Hire for prices
14. Can terminals be delivered to addresses outside the UK?
Yes - Please contact 123 Hire for further details.
15. What is the procedure for returning a terminal?
When hiring 3 or less terminals each terminal is supplied with a pre paid Royal Mail Special Delivery return bag. The working day after the hire has ended the terminal is to be placed in the bag and taken to the post office for its return to 123 Hire. For the return of more than three terminals please contact 123 Hire the working day after the end of the hire to arrange collection.
16. What happens if a return bag is lost?
Please contact 123 Hire.
17. Can terminals be picked up and dropped back at 123 Hire?
Yes - terminals can be picked up and dropped off at 123 Hire headquarters 9.00am - 5.30pm Monday to Friday. Click here for our address.
18. Can short term hires be extended?
Yes - Although please give as much notice as possible to avoid disappointment.
19. Can unused till rolls be returned with a terminal?
Only one unused roll can be returned per terminal at the end of a hire in the pre paid packaging. Additional rolls can be sent back in additional packaging at extra cost.
20. Can till rolls be ordered during a hire?
Yes - although only between 9.00am and 5.00pm Monday to Friday.
21. What happens if a terminal is returned late?
Terminals returned late will be billed at the standard daily rate until the terminal is returned unless evidence can be provided that the delay was due to Royal Mail or 123 Hire's courier.
22. When are deposits refunded?
Deposits are refunded, minus any charges incurred, within 7 working days of the end of the hire.
23. Do you supply a back up paper machine?
No - 123 Hire do not supply paper 'back up' machines. Please contact your acquirer if you require one.
24. What happens if the unit is lost or stolen whilst on hire?
Please contact 123 Hire immediately - click here. The full replacement cost of the equipment will be billed to the hirer.
25. Do you supply insurance for the terminal?
No - unfortunately 123 Hire cannot supply insurance.
